Assists the Senior and Social Services Director in planning, organizing and

implementing a variety of educational and social programs, wellness activities and special events

that support the Westborough Council on Aging’s mission to promote social, recreational and

educational activities and provide advocacy and assistance to Westborough’s older adults and

their families. Coordinates volunteers for Senior Center programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned. To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Develops, coordinates and implements daily and long-term programs at the Senior Center and

through partnerships in community-based settings.

Develops a monthly calendar of diverse program activities. Research, plan, and execute a well-rounded schedule including educational, health, community, recreational, fitness, cultural, safety,

and intergenerational programs.

Arranges for and schedules program instructors and guest speakers. Screens all presenters,

instructors, and performers and ensures that all proper documents are requested and completed

including: proper insurance, tax information, and CORI checks.

Assists with tracking of participant fees collected, payment of instructor/performer/speaker

stipends, and the general activity budget.

Assists in managing the programming portion of the budget on an ongoing basis in conjunction

with the Director, including a basic understanding of the town program budget and available

grant funding; negotiates prices with vendors and recommend program fees to the Director;

seeks low-cost program opportunities such as in-kind support from presenters and vendors when

available.

Keeps current with active older adult trends and seeks new programmatic ideas to meet the needs

of Town residents over the age of 60.

Leads the planning and coordination of events, programs, lectures, activities, and trips to ensure

a positive experience for participants, performers, volunteers, instructors, and guest speakers.

Communicates details with Senior Center staff and volunteers.

Job Title: Program and Engagement Coordinator Reports To: Senior and Social Services Director

Department: Council on Aging Job Code: N-13

Location: Senior Center, 4 Rogers Road Hours per week: 40

Revised: January 27, 2026 

FLSA Status: Non-Exempt

Develops promotional literature for programs. Prepares news releases, newsletter articles, flyers

and posters of program offerings and special events. Prepare, edit, and distribute monthly

newsletter. Maintain the news and events section of the Town website. Widely promotes

programs and services.

Coordinates the materials and facilitators necessary to the implementation of various programs.

Coordinates room usage in the Senior Center.

Maintains relationships with other Town departments, community groups, and service providers

for the purpose of education, advocacy and networking.

Provides information over the phone and in person; assists with registration for all Senior Center

events, activities, and services via My Senior Center.

Assists in the collection and accurate reporting of data related to departmental activities/program

participation.

Develops, promotes, and maintains a wide range of volunteer opportunities based on client needs

and Senior Center activities.

Recruits prospective volunteers. Performs reference and required background checks. Trains

volunteers on all policies and procedures, including confidentiality. Periodically reviews

volunteer policies and/or handbook and recommends updates to the Director.

Provides feedback and assistance to volunteers to determine and utilize their strengths.

Collects and manages volunteer program feedback to make improvements.

Properly handles confidential and sensitive information.

Participates in periodic training related to Senior Center operations and services.

Supervisory Responsibilities: This position does not directly supervise staff; however, the

position oversees a number of volunteers and is responsible for planning, assigning, and

directing their work.

Education and/or Experience: Associate’s degree in human services, or related area of study

preferred; one to three years of experience in providing activities, recreation and/or social

services to older adults; or any equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals,

professional journals, technical procedures, or governmental regulations. Ability to write

reports, business correspondence, and procedure manuals. Ability to effectively present

information and respond to questions from groups of managers, clients, customers, and the

general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using

whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and

to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete

variables in situations where only limited standardization exists. Ability to interpret a variety of

instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of

Spreadsheet, Database and Word Processing software and possess the ability to learn

departmental specific software such as My Senior Center.

 Must have a valid driver's license.

Other Skills and Abilities: Ability to deal appropriately with employees, other departments, and

the public, in particular, seniors, both on the phone and in person. Ability to maintain, manage

and organize records with attention to detail. Ability to communicate clearly and concisely with

others, both verbally and in writing. Ability to perform detailed work accurately and efficiently

within deadlines. Ability to prioritize multiple tasks and deal effectively with interruptions.

Ability to maintain sensitive and confidential information. Ability to work as part of team to

problem solve in diverse situations and with diverse personalities.

Physical Demands: The physical demands described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and

reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision,

peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Anticipated hiring range: $25.16 - 29.14 per hour based on demonstrated qualifications and experience (maximum of range is $35.59/hour). Wages will increase 2.5% on July 1, 2026.